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Refund and Conditions

Booking Confirmation
Upon receipt of your request or any tour inquiry. We will check the service and inform you as soon as possible. We will be together with you to plan your trip and will also advise the best information we have to you can make a decision in the end for the trip. Your reservation is considered confirmed when we receive your confirmation and all are via email.

Advance Deposit
A deposit from 30% to 50% of the total tour amount. The deposit will confirm your booking. The balance will be paid when you arrive or before departure 5 days.

Cancellation & Refund Policy
Any cancellation should be referred to sales office in writing by email

A, Pakage Tour
• Cancellation made 30 days prior to date of departure: Full refund (except for some special case)
• Cancellation made 20 days prior to date of departure: 50% charged
• Cancellation made 15 days prior to date of departure: 75% charged
• Cancellation made later than 10 days prior to date of departure: Fully charged
NOTE: The flight/train/bus tickets are non-refundable to any booking.

B, Halong Cruise
• If cancellation made less than 14 days prior departure date: Full refund
• If cancellation made less than 9 days prior departure date: 25% total will be charged.
• If cancellation made less than 7 days prior departure date: 30% total will be charged.
• If cancellation made less than 5 days prior departure date: 50% total will be charged.
• If cancellation made less than 3 day prior departure date: 100% total will be charged.

C, Vietnam Daily Tour (one day tours)
• If cancellation made less than 7 days prior departure date: full refund
• If cancellation made less than 5 days prior departure date: 30% total will be charged.
• If cancellation made less than 3 days prior departure date: 50% total will be charged.
• If cancellation made less than 1 day prior departure date: 100% total will be charged.

Refund
Refunds, and their method will be effected as agreed between you and Vietnam Amazing Tours for unused services, and timely cancellations. Again, we will not charge you any amount for our work/side. However bank fee or any other international transaction fee, if applicable, will be paid by your side.

Global Travel Insurance
We strongly recommend you to purchase an personal travel insurance including trip cancellation, medical, and other coverage at your country before departure.

Tour cost
Tour costs are based in USD or in other currencies and calculated per person.
Tour costs and what inclusion/exclusion are listed clearly on the itinerary for each tour & via our email. They are almost for mentioned tour activities, hotel/cruise/resort in double/twin share, breakast at hotel, lunches on tour, specific dinners, airport transfers, all transportation and transports on tour, sightseeing tickets and services of a local tour guide and drivers.

Travel Service & Reservation
This confirmed services file in details will be issued by Vietnam Amazing Tours after we have all of your services confirmed and payment is completed. We will send this file by email to customers.

Liability/Responsibility
Customer don't need to pay for services which are included in the tour prices (inclusion) but to exclusion.
Vietnam Amazing Tours is not responsible for any loss, injury or damage sustained by travelers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by travelers. Visitors are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect tours, hotels and itineraries. Case of this change, Vietnam Amazing Tours will work for best solution or a suitable arrangement of similar or even better value.

Complaints/Refunds
Vietnam Amazing Tours will act effectively between clients and other services provides such as train, air ticket, boat, cruise, hotels, resort, in the event of any complaint or unexpected services.

Children policy:
• Children under 4 years old without bed comes free of charge for the tour, except for domestic flight / train tickets that they will be charged 75% total cost of the tickets.
• Children 5 years old with: 50% charged
• Children 6 - 8 years old: 75% charged
• Children from 9 years old is fully charged.